As the temperatures continue to rise in most of the country, Jade Lilly has moved into "Summer Shipping" mode. What does this mean and why is it necessary? Read on.
WHAT IS SUMMER SHIPPING?
While many companies may discontinue shipping of products such a Body Balms during the hot months, Jade Lilly will continue offering it. It is one of our most popular items and we would have some very unhappy customers if they couldn't get it through the summer.
We have made some accommodations to make shipping things that might melt during the summer more feasible. All packages that contain products that might melt and are shipped during high heat times will be packed with thermal wrap and contain gel ice packs (These are reusable so that you can get some use out of them too!) All summer orders containing these products will also be shipped USPS Priority Mail so as to get it to you as quickly and efficiently as possible.
Products will ONLY be shipped on a day that ensures the shortest travel time to you. If you are 2 days priority mail from me, I will not ship later in the week than Wed early afternoon so that you receive it by Friday. If you are 1 day priority mail from me, I will ship up to Thursday morning. 3 day priority mail will not ship after Tuesday afternoon. This is to ensure that your package is not sitting in a hot warehouse all weekend.
WHY IS THIS AN ISSUE?
As a formulator, I love creating natural skin and body care products. As I keep things as natural as possible, my products are affected by temperature...I will not add synthetic ingredients that will make it more temperature stable. The products that are affected by this are anhydrous (water free) and so are not emulsified. Emulsifiers can help keep it temperature stable as well. It is more important to me that the products have the highest concentration of skin loving, vitamin loaded, decadent ingredients possible.
WHAT CAN I DO TO HELP?
Glad you asked! We can only send it on it's way in the with the best chance we can offer it for survival in the heat. We can't control what happens once USPS drops it off to you. Mailboxes can get insanely hot in the summer, as can packages left out on a porch, in the sun, on a hot day.
We ask that you keep an eye on tracking so you can grab your package as soon as it arrives or that you request it be shipped to your work if no one will be home to take it out of the heat.
MY PRODUCTS MELTED ANYWAY! HELP!
If your product does melt or get soft, in spite of the efforts we have made to prevent it, please don't worry! A melted product is not a bad product...I promise.
Leave your product at room temperature for a couple hours or pop it in the fridge or freezer for a bit and it'll go back to solid. It may look a little different but it will still be the same super nourishing balm. It will still go on easily, sink in quickly and leave your skin feeling and smelling amazing.
WHICH PRODUCTS DOES THIS AFFECT?
Body Balms and Foot Balms are the most sensitive to heat of all the products we offer. This will be the one to really watch for. If you receive this product and it is soft or melted, use something like a chopstick to give it a good mix and then, if melted, pop into the fridge for a little while, or if softened, leave it on a cool countertop for a bit.
Lip Butter and Lip Shimmers can be affected by high heat, though they usually hold up well with summer shipping. If they do melt, you can firm it back up by sticking it in the freezer for a little bit.
Cocoa Sugar Scrub can also be affected. These need to be stirred well and often while re-firming up so the sugars can be distributed well.
TIPS FOR CARE AFTER DELIVERY
Now that you've gotten your products safe and sound, here are a couple notes for caring for your products after you have received them....
DO NOT LEAVE PRODUCTS IN CAR!
Cars get VERY hot in the summer and the excessive heat will not only melt the product, but can even melt the containers! The continual melting and hardening as you crank up the air conditioning and then melt again as it heats up after you leave again is not good for the product.
KEEP PRODUCT AWAY FROM DIRECT SUNLIGHT FOR EXTENDED PERIODS OF TIME.
This can also change the texture and stability of your product, and even melt it in some cases. Some of the oils used are very delicate and sensitive to the UV rays from the sun. It's best to keep products in cool places out of direct sunlight.