You should enjoy using products; they should feel and smell amazing, while giving your skin what it needs...that's the important part.
Here's the nitty gritty:
TERMS & CONDITIONS
We ship to all 50 states in the United States and Puerto Rico. We also offer local pickup from Naperville,IL. Please use coupon code LOCALPU and contact us for info on how to set this up.
Orders are shipped as quickly as possible. As these products are made in small batches, it sometimes requires an extra couple of days to get you the freshest possible product. Some of our products (balms primarily) are very heat sensitive and if the heat indexes are too high for safe shipping, we may need to delay shipping in order to protect the products. If you need your products by a certain day, please let us know via email, chat or the comments on your order page and we can find the best solutions.
It is important to us that you are 100% happy with your purchase and that you love what you get from us. Please see our full Return Policy here
Jade Lilly will never share your personal information. We may at times use your contact information to send you information about our products and services.
Many of our products have a low melt point due to the low melting point of many of the oils we use. If shipped during hot weather, the butter based products may soften or melt. This can also occur if product is left in a warm place, near a heater or sunny window, in a hot car, etc. If melting at any time occurs, simply place the product in a cool place or refrigerate and it will solidify. The melting will not affect the quality of the product though it may affect the texture. As mentioned above, shipping may be delayed on these products if heat indexes either here in Naperville, IL or your location are too high to allow for safe shipping.
Our products are not intended to diagnose, treat, cure, our prevent any disease, illness, or medical conditions, nor are they meant to take the place of medical attention or prescribed medications. If irritation occurs while using our products, please discontinue use and consult a physician.
Please make sure to read the ingredients carefully and be aware of ingredients that might cause allergic reaction.